SUPPORT TICKET

Please see the FAQs section below.

NEW SUPPORT TICKET

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    FAQs

    OPENING TIMES*

    We are available 9 am to 5 pm Monday to Friday.

    RESPONSE TIMES

    Support Contract
    If you have a support contract with us, support times will vary depending on your SLA*, but you can contact us immediately over your Chat, Phone, TXT or Email.

    Ad hoc / No Contract
    You should receive an initial response normally within 24 hours*.

    WHAT HAPPENS NEXT

    We will review your request and respond as soon as possible*.

    MEANTIME …

    You should have at least two full backups of your system, settings and data and know how to restore this data.

    We cannot be held responsible for any loss of data from our advice,  so you will be asked to confirm that you have backups before we begin helping you.